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Home/Glossary/Gorgias
D2C Glossary: Customer Experience

WHAT IS
GORGIAS?

The leading customer support helpdesk for Shopify D2C brands, offering deep Shopify integration, automation rules, and AI-powered ticket management.

Gorgias is purpose-built for ecommerce: it pulls Shopify order data directly into tickets, lets agents issue refunds and track orders without switching apps, and integrates with Klaviyo and Meta. Key features for D2C brands: macro templates (saved replies), automation rules (auto-close WISMO tickets with tracking link), and revenue statistics (track revenue influenced by support interactions).

Related Terms
Customer SupportShopifyAI AutomationCustomer Satisfaction

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