1. Who We Are
Sorted Agency LLC ("Sorted Agency", "we", "us", or "our") operates the website at https://sorted.agency and provides D2C ecommerce growth services including performance marketing, email automation, and Shopify CRO.
For any privacy-related questions, contact us at: hello@sorted.agency
2. Information We Collect
Information you provide directly:
- Contact form submissions (name, email, company, revenue range, message)
- Startup program applications (brand details, MRR, elevator pitch)
- Newsletter sign-ups (email address)
- Strategy call bookings (name, email, calendaring data)
Information collected automatically:
- Usage data: pages visited, time spent, referral source
- Device information: browser type, operating system, IP address
- Cookie data: session identifiers, preference settings
3. How We Use Your Information
- Respond to enquiries and strategy call requests
- Send the Beyond Checkout newsletter (only with your consent)
- Improve our website and services through analytics
- Comply with legal obligations
- Prevent fraud and ensure security
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Cookies
We use the following types of cookies:
- Essential cookies: Required for the website to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors use the site (Google Analytics / Supabase analytics). Only set with your consent.
- Preference cookies: Remember your cookie consent choice.
You can manage your cookie preferences at any time via the cookie banner on our site. Withdrawing consent will not affect the lawfulness of processing before withdrawal.
5. Data Storage & Security
Form submissions are stored in Supabase (hosted on AWS ap-south-1). Email notifications are sent via Amazon SES. We implement appropriate technical and organisational security measures including encrypted connections (TLS), access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take commercially reasonable steps to protect your data.
6. Data Retention
Contact form submissions are retained for 24 months after the last interaction. Newsletter subscribers' data is retained until they unsubscribe. Analytics data is retained for 14 months per Google Analytics default settings.
You may request deletion of your data at any time by emailing hello@sorted.agency.
7. Third-Party Services
We use the following third-party services that may process your data:
- Supabase, database and backend services
- Amazon Web Services (SES), transactional email delivery
- Vercel, website hosting and deployment
- Google Analytics, website analytics (with your consent)
- Meta, advertising measurement (with your consent)
- TidyCal, strategy call scheduling
- SendFox, marketing email and list management
- Beehiiv, newsletter delivery
- Stripe, payment processing
Each provider has their own privacy policy. We encourage you to review them.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access, request a copy of the data we hold about you
- Correction, request we correct inaccurate data
- Deletion, request we delete your data
- Objection, object to certain types of processing
- Portability, request your data in a machine-readable format
To exercise any of these rights, email us at hello@sorted.agency. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date above. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related enquiries or to exercise your rights:
Sorted Agency LLC
Email: hello@sorted.agency